Privacy Policy
Inspire U Pain Sciences Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services. If you have any questions regarding this policy, please contact us at enquiries@inspireupainsciences.co.uk.
Information we collect
We collect only the information reasonably required to provide our services and manage our relationship with you.
This may include your name, email address, telephone number, billing information, professional role, workplace or organisation, professional registration details where relevant, and information relating to the courses you register for or attend.
We may also hold records of correspondence, attendance, certificates issued, course access and completion, and any information you provide when contacting us or completing registration or feedback forms.
Where you use our online or on-demand learning services, we may collect information relating to your account, login and access to course content.
When you use our website, certain technical information may be collected automatically, such as your IP address, device and browser information, pages visited and interactions with the website. Further information about the use of cookies and similar technologies is provided through our cookie settings or Cookie Policy.
Payment information is processed through the payment services available through our website. Full payment card details are normally handled directly by the relevant payment provider rather than stored by Inspire U Pain Sciences Ltd.
If you voluntarily provide information about accessibility, health or other individual requirements so that we can make appropriate arrangements for your attendance, we will use that information only for this purpose. Where this includes health or other sensitive personal information, it will only be processed where permitted under applicable data protection law, including with your explicit consent where appropriate.
How and why we use your information
We use personal information only where there is an appropriate legal basis for doing so. Where necessary to provide a service you have requested or to fulfil our agreement with you, we may use your information to manage registrations and payments, provide course information, deliver educational services, administer online access, maintain attendance records, issue certificates and respond to enquiries relating to your booking or participation.
We may use personal information where reasonably necessary for our legitimate interests in operating and developing Inspire U Pain Sciences Ltd. This may include managing our courses and business operations, responding to enquiries, maintaining the security and functionality of our website and services, improving the experience we provide to delegates and maintaining appropriate business records.
We may process information where necessary to comply with legal obligations, including accounting, taxation and other statutory record-keeping requirements.
Where we rely on consent, such as for certain marketing activities, promotional photography or recording, or the use of particular sensitive information, you may withdraw that consent at any time.
Marketing communications
We may occasionally send information about Inspire U Pain Sciences courses, educational activities or related services that we believe may be relevant to you.
Where consent is required, we will only send these communications if you have chosen to receive them. Where permitted by law, we may also contact existing delegates about similar Inspire U Pain Sciences courses or services.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us. Unsubscribing from marketing will not affect essential communications relating to a course or service for which you are registered.
Photography and recording
Photographs or recordings may occasionally be taken during Inspire U Pain Sciences courses for educational, professional or promotional purposes.
Where we rely on your consent to use identifiable photographs or recordings, you may withdraw that consent for future use by contacting us. Withdrawal of consent does not affect any use that was lawful before consent was withdrawn.
Information received from course partners
Some Inspire U Pain Sciences courses may be organised in collaboration with external venues, educational organisations or regional course partners.
Where registration is managed by a course partner, we may receive information such as your name, contact details, professional information and course registration details from that organisation. We use this information only as reasonably necessary to administer and deliver the course, communicate relevant information and issue appropriate course documentation or certificates.
Where required, we will provide or make this Privacy Policy available when we first contact you or within the period required by applicable data protection law. The organisation managing your registration may also process your information under its own privacy policy.
Sharing your information
We do not sell personal information. We may share personal information with organisations that support the operation and delivery of our services where this is reasonably necessary. These may include website and hosting providers, payment processors, email and IT service providers, course venues, course partners, professional advisers, accountants and organisations involved in accreditation or course administration.
Our website is hosted and operated using Wix, which provides website, registration and related digital services on our behalf.
Where we use analytics, embedded media, advertising or other third-party technologies on our website, information about these services and the associated cookies or similar technologies will be provided through our Cookie Policy or cookie settings where appropriate.
We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal rights.
Organisations processing information on our behalf are expected to handle it appropriately and only for the purposes for which it has been provided.
International use of information
Inspire U Pain Sciences Ltd operates courses in the UK and internationally, and some of the service providers and course partners we work with may operate or process information outside the UK.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that it receives a level of protection consistent with applicable UK data protection requirements. This may include relying on countries recognised as providing adequate protection or using appropriate contractual safeguards. Further information about the safeguards used for a particular transfer can be requested by contacting us.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet applicable legal, accounting and regulatory requirements.
Financial, payment and booking records required for accounting or tax purposes will normally be retained for at least six years from the end of the relevant financial year.
Course attendance and certificate records may normally be retained for up to six years after the course so that attendance or completion can be verified where reasonably required.
Information relating to enquiries that do not result in a booking will normally be retained for no longer than two years unless there is a reason to retain it for longer.
Marketing information is retained until you unsubscribe, withdraw consent where applicable, or the information is no longer required. We may retain a minimal record of an opt-out request so that we can respect your preference in the future.
Other information is reviewed periodically and deleted or anonymised when it is no longer reasonably required.
Security
We implement technical and organisational measures to prevent unauthorised access, loss, or misuse of your personal data. All online payment transactions are processed through secure, encrypted payment gateways.
Cookies and website information
Our website uses cookies to distinguish you from other users and to provide a better browsing experience. You can manage cookie preferences through your web browser settings.
Your rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to access information we hold about you, correct inaccurate information, request deletion or restriction of certain information, receive certain information in a portable format, and object to particular uses of your information.
Where we rely on your consent, you may withdraw it at any time. You also have the right to object at any time to the use of your personal information for direct marketing.
These rights do not apply in the same way in every circumstance, and some information may need to be retained where there is a legal or legitimate reason for doing so.
To exercise any of these rights, please contact enquiries@inspireupainsciences.com.
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at our contact address. You also have the right to complain to the relevant data protection authority.
Automated decision-making
We do not use your personal information for automated decision-making or profiling that has legal or significantly similar effects on you.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated 'Last updated' date.
Last updated: September 2026